Accessibility Checklist

WestJet digital products must adhere to WCAG (Web content accessibility guidelines) 2.2 to level AA compliance. All WestJet partners who develop and/or host a digital product must be made aware of our accessibility guidelines and regulations.

Layout

Ensure that your designs and layouts are organized in a way that is both intuitive and accessible for all users.

  • Screens are responsive and all breakpoints are designed
  • Users cannot scroll the (entire) screen both horizontally and vertically
  • The orientation is not locked to portrait or landscape

Colour

Ensure sufficient contrast, avoid reliance on colour alone, and use accessible palettes for clarity and usability.

  • The contrast between all text and the background has a contrast ratio of at least 4.5:1
  • The contrast between form inputs/UI elements and the background has a ratio of at least 3:1
  • Information is not conveyed by colour alone (i.e. within charts and graphs)

Interaction and navigation

Design clear, accessible paths for seamless user actions and keyboard-friendly navigation.

  • Interactive elements have a 24 touch target size (Added for 2.2)
  • Links do not solely rely on colour
  • Gestures and device motion functions can be completed with simple single touch and keyboard press (Modified for 2.2)
  • Focus states need to be clearly defined and cannot be obscured (Modified for 2.2)

Forms and errors

Create accessible forms with clear labels, instructions, and intuitive error feedback.

  • Form labels are always visible and are clear and consistent.
  • There are error states with clear directions how to fix issues
  • Avoid asking for the same information more than once (Added for 2.2)

Audio, animation and video

Provide accessible media with captions, transcripts, user controls, and motion-reduction options.

  • Audio or video that lasts longer than 3 seconds have controls on the player
  • Auto scrolling, moving or updating content over 5 seconds can be paused or stopped
  • Nothing flashes more than three times in a second

UX Writing and content

Craft clear, concise, and inclusive content that is easy to understand and accessible to all users.

  • Should not have text within the image such as headlines and calls to actions
  • Contains structured headings so people using screen readers can navigate the page
  • Copy does not truncate or use ellipsis
  • Text is not justified (aligned to both the left and the right margins)
  • Ensure help mechanisms are in a same place across multiple screens (Added for 2.2)

Gina

Intermediate UX/UI Designer